Funeral Service Strengths and Weaknesses of Assessment Tools, Methods and Processes

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Outcome 1:  Demonstrate the cognitive knowledge necessary for satisfactory performance in an entry-level funeral service position by passing the National Board Examination (NBE).

The strength and weakness for this outcome is one in the same.  It is a strength for the program to use pre/post-exams as well as quizzes in order to prepare students for the National Board Exam (NBE) as the NBE exam is completely comprised of multiple-choice questions like those used in this assessment.  The weakness shows in the fact that students are not retaining the material adequately in order to meet the benchmark of the assessment.  In order to improve, the program will perform some rudimentary tasks to introduce students to the different question types used under Bloom’s Taxonomy.

Outcome 2:  Resolve legal and/or ethical situations that arise via the practice of funeral service.

The strength of the assessment method is the fact that the students could identify issues surrounding ethical behavior that is essential in the practice of funeral service.  The weakness to using discussion and reflective writing is the fact that the National Board Exam (NBE) does not call for such methods in determining comprehension of the material; multiple-choice question under Bloom’s Taxonomy are the only items used on the NBE.